Google has issued a formal apology after the personal details of South Korean women who asked it to remove illegally filmed material of themselves were published on the website of an outside research institute.
The company said it was “deeply and heavily aware of the profound hurt and pain experienced by the victims and the public as a result of this issue”, in a statement reported by the broadcaster SBS on Wednesday.
It said that during its internal processing, “the principle that sensitive information, as well as any specific details, must never be shared with third-party research databases was not strictly upheld”.
Google said it had activated an emergency response with the site and permanently deleted from its servers all material relating to the notices confirmed to have been exposed. It has stopped sending the site notices of new legal deletion requests filed in Korea, and has blocked past notices relating to Korean requests from being viewed externally.
The apology has not settled the matter. The Ministry of Gender Equality and Family is considering bringing a criminal complaint against Google over the disclosure. Officials are examining whether the company breached the Act on Special Cases Concerning the Punishment of Sexual Crimes, the Telecommunications Business Act, the Information and Communications Network Act or the Personal Information Protection Act. Any complaint would be brought by the ministry or by the Korea Women’s Human Rights Institute.
Google had earlier told the government that the sensitive information was passed on “due to an employee’s mistake”, according to the newspaper Hankook Ilbo, which did not attribute the remark directly. Hankyoreh, which reported the disclosure on Tuesday, described the company’s initial response as a “one-line apology”.
What was published
Google sends deletion requests to a collaborating research institute — described by Hankook Ilbo as a private body under Harvard University in the United States — for the stated purpose of analysing and researching them.
The requests were written by women asking for material to be taken down. One read: my sexual video has been illegally leaked and the harm is serious, please delete the search terms that identify me.
On the institute’s website, the newspaper reported, the requests appeared alongside the women’s names, ages, workplaces, schools and mobile telephone numbers, without being de-identified.
Some of the requests had been sent not by the women themselves but on their behalf by the ministry and by the Broadcasting and Media Communications Standards Commission.
Both bodies wrote to the institute asking for the material to be removed, and it was taken down on 7 September. The commission carried out deletion and blocking measures on about 200 items, of which 15 were reported to have exposed information identifying individuals. Hankook Ilbo reported the ministry as understanding the problematic exposed information to number at least 200 cases.
The remedies Google has announced apply to Korean requests. It has not said whether requests made in other countries were exposed in the same way.
Deletion requests suspended
The consequence for victims is that the main route to getting material removed has been closed.
The ministry’s Central Digital Sex Crime Victim Support Centre, which files deletion requests on victims’ behalf, stopped sending them to Google in mid-August and has suspended them indefinitely. The government’s position is that it cannot resume until the risk of further disclosure is resolved.
“Not simple human error”
The Citizens’ Coalition for Democratic Media, a South Korean media watchdog, said Google should not be allowed to treat the matter as human error.
In a statement published on Tuesday, it said the company should establish exactly what information had been disclosed and how much, apologise to the victims, take responsibility for any further harm caused by the re-exposure, and change the way it shares information.
It said the government should not simply wait for Google’s answer, and should restore the victim support work quickly while investigating how personal data is handled and shared externally.
“A victim asking for illegally filmed material to be deleted, and becoming a victim again, must end here,” it said.
Updated on 09/09/2026 with further details of statement




